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Evidence Guide: AVIF4008 - Supervise cabin safety and security

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIF4008 - Supervise cabin safety and security

What evidence can you provide to prove your understanding of each of the following citeria?

Identify, supervise and action emergency procedures

  1. Emergency situation type is recognised and reported to appropriate personnel
  2. Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements
  3. Safety checks are implemented in accordance with aviation enterprise and regulatory requirements
Emergency situation type is recognised and reported to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and respond to emergency first aid situations

  1. Emergency first aid situations are quickly recognised and reported to appropriate personnel
  2. First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew
  3. Appropriate assistance from emergency services/colleagues/customers is organised
Emergency first aid situations are quickly recognised and reported to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate assistance from emergency services/colleagues/customers is organised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate treatment

  1. Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew
  2. First aid is provided, in accordance with aviation enterprise policy
Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

First aid is provided, in accordance with aviation enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and respond to airborne incidents

  1. Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew
  2. Situation is constantly monitored and appropriate adjustments to cabin service and security are made
  3. Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure
  4. Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures
Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain safety and security records

  1. All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel
  2. Feedback to improve safety and security processes is provided to appropriate personnel
All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback to improve safety and security processes is provided to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify, supervise and action emergency procedures

1.1

Emergency situation type is recognised and reported to appropriate personnel

1.2

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

1.3

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

2

Assess and respond to emergency first aid situations

2.1

Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3

Appropriate assistance from emergency services/colleagues/customers is organised

3

Provide appropriate treatment

3.1

Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2

First aid is provided, in accordance with aviation enterprise policy

4

Monitor and respond to airborne incidents

4.1

Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

4.2

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

4.3

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure

4.4

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

5

Maintain safety and security records

5.1

All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

5.2

Feedback to improve safety and security processes is provided to appropriate personnel

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify, supervise and action emergency procedures

1.1

Emergency situation type is recognised and reported to appropriate personnel

1.2

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

1.3

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

2

Assess and respond to emergency first aid situations

2.1

Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3

Appropriate assistance from emergency services/colleagues/customers is organised

3

Provide appropriate treatment

3.1

Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2

First aid is provided, in accordance with aviation enterprise policy

4

Monitor and respond to airborne incidents

4.1

Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

4.2

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

4.3

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure

4.4

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

5

Maintain safety and security records

5.1

All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

5.2

Feedback to improve safety and security processes is provided to appropriate personnel

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, regulations, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

using medical equipment appropriately in accordance with manufacturer instructions and aviation enterprise policy

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

aviation enterprise emergency procedures

aviation enterprise leadership principles

aviation enterprise structure, products, policies, procedures and service standards

appropriate service for customers with a range of disabilities and specific needs

cabin features and amenities for various types of aircraft

cabin first aid procedures

complaint handling procedures

customer service records and documentation

features, amenities and departure gate locations of terminals at designated airports

individual crew responsibilities related to cabin safety and security

needs and expectations of different types of customers, including internal and external customers

people to be consulted about cabin security and safety:

aircraft resourcing staff

catering staff

emergency services staff

ground staff

other cabin crew and flight crew members

security staff

technical staff

problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case

relevant aviation enterprise divisional business plans

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant WHS/OHS regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to emergency procedures

risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions

service quality and continuous improvement principles

unlawful interference with aviation incidents and response actions relevant to own role:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

use of cabin medical equipment.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Incident type must include one or more of the following:

aggressive or violent customers

incidents at domestic or international destinations

incidents classified as unlawful interference with aviation

industrial disputes affecting crew

intoxicated customers

Emergency situation type must include one or more of the following:

evacuation

fire

hijack

injury to or illness of crew or customer

Emergency equipment must include:

firefighting equipment

first aid equipment

general safety equipment

oxygen equipment